Support

Contact us

Email info@venturamachina.com with any question about the app or your account. Include the vehicle or drive the question relates to, your device model, and a screenshot if something looks wrong. We reply within two business days.

Common questions

How do I delete my account?

You can delete your account and its data from inside the app: open the Account tab and choose Delete account. Deletion is permanent and removes your vehicles, drives, documents, and photos from our servers. If you can no longer sign in, email info@venturamachina.com and we will delete it for you.

A drive did not record correctly

Route recording needs location access while you drive. Check Settings → Privacy & Security → Location Services → VM Drive, then try again. If a drive still looks wrong, email us the date of the drive and we will look into it.

Photos or documents are not syncing

Uploads queue on your device and send when you are online. The Account tab shows the sync queue and lets you retry failed uploads. If something stays stuck, get in touch.

Privacy questions

Questions about your data go to privacy@venturamachina.com. Our Privacy Policy explains what we collect and why.

Legal

Privacy Policy|Terms of Service